Project-scoped access
Authenticated procedures verify access to the relevant project. Session and API-key access are checked against project scope, helping keep customer data within its intended workspace.
TRUST IS PART OF THE FOUNDATION
Customer infrastructure deserves concrete safeguards. Here’s how Saasco handles project access, integration credentials, and verified identity.
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Security is part of the shared stack we maintain. We build around explicit project access and protected credentials, with additional identity controls for your customer support experience.
BUILT-IN CONTROLS
Authenticated procedures verify access to the relevant project. Session and API-key access are checked against project scope, helping keep customer data within its intended workspace.
Connected integration credentials are encrypted before storage. Secrets stay in the server-side integration layer rather than being sent to the browser as ordinary application data.
Support can verify a signed customer identity token from your server. This lets you establish who a visitor is before linking an authenticated support experience to their account.
Conversation tokens and widget-origin checks provide additional boundaries for the embedded support experience. Configure these controls for your own site and authentication requirements.
CONFIGURATION MATTERS
Choose appropriate project access, keep API credentials on your server, and configure signed identity for authenticated support. Your setup is part of protecting your customers.
Read the implementation guidesInvite the people who need a project. Review access when client relationships or team roles change.
Use the documented signing flow for authenticated support, and keep signing secrets out of client-side code.
For procurement, data handling, or security requirements, contact our team to confirm the details of your use case.
LET’S BE PRECISE
Contact support@saasco.com with your requirements. We can discuss the controls, configuration, and information relevant to your use case.
Signed customer identity is a configurable control for authenticated experiences. If you connect support to customer accounts, follow the documented server-side signing flow and configure your widget appropriately.
Our privacy policy explains how we handle information. For additional requirements, including procurement questionnaires, contact our team directly.
YOUR NEXT CHAPTER
We’ll take care of the stack. You take care of what’s next.
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