Your customers trust you.We take that seriously.
Customer infrastructure deserves concrete safeguards. Here’s how Saasco handles project access, integration credentials, and verified identity.
Built-in controls
Clear boundaries. Careful access.
Security is part of the shared stack we maintain. We build around explicit project access and protected credentials, with additional identity controls for your customer support experience.
Project-scoped access
Authenticated procedures verify access to the relevant project. Session and API-key access are checked against project scope, helping keep customer data within its intended workspace.
Encrypted integration credentials
Connected integration credentials are encrypted before storage. Secrets stay in the server-side integration layer rather than being sent to the browser as ordinary application data.
Signed customer identity
Support can verify a signed customer identity token from your server. This lets you establish who a visitor is before linking an authenticated support experience to their account.
Support session and origin controls
Conversation tokens and widget-origin checks provide additional boundaries for the embedded support experience. Configure these controls for your own site and authentication requirements.
Configuration matters
A shared foundation. A thoughtful setup.
Choose appropriate project access, keep API credentials on your server, and configure signed identity for authenticated support. Your setup is part of protecting your customers.
- 01
Match access to responsibilities.
Invite the people who need a project. Review access when client relationships or team roles change.
- 02
Verify identity on your server.
Use the documented signing flow for authenticated support, and keep signing secrets out of client-side code.
- 03
Tell us what you need.
For procurement, data handling, or security requirements, contact our team to confirm the details of your use case.
Trust starts with clarity.
And straight answers.
Contact support@saasco.com with your requirements. We can discuss the controls, configuration, and information relevant to your use case.
Signed customer identity is a configurable control for authenticated experiences. If you connect support to customer accounts, follow the documented server-side signing flow and configure your widget appropriately.
Our privacy policy explains how we handle information. For additional requirements, including procurement questionnaires, contact our team directly.
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