Stay thoughtful.Even when you’re busy.
Build customer journeys from triggers, conditions, and actions. Turn repeatable follow-up into a system your team can see and improve.
- Respond to real activity
- Make timing intentional
- Repeat the thoughtful parts
Start with something that happened
The right signal. The right first step.
Choose a tracked event and add entry conditions. A signup, a purchase, or a trial can start a useful follow-up. The journey begins with something your customer actually did.
- Tracked events as workflow triggers
- Customer conditions at entry
- One Time or Every Time frequency
Make the logic legible
A journey your whole team can follow.
Connect Send Email, Delay, and Audience Filter steps on a visual canvas. Give people time, check the properties that matter, and send the next campaign when the journey reaches it.
- Campaign-based Send Email actions
- Delays in minutes, hours, or days
- Explicit audience checks along the path
Automation with visibility
You set it up. You can still see what happened.
Inspect workflow runs and logs. Control repeat entry with maximum runs and a minimum delay. Activate, pause, or deactivate the workflow as your process changes.
- Run history and logs
- Maximum Runs and Minimum Delay controls
- Validation before a broken setup goes unnoticed
Customers
Busywork that runs itself.
“Snippet went in before lunch. By mid-afternoon I was watching real visits and answering our first chat.”
“We shipped Thursday and I forgot the trial follow-up. The workflow sent it anyway.”
“The assistant handled the how-do-I questions from our docs. The tricky one came to me with the full thread attached.”
“Three invoices became one. I invited our new hire and the price didn't move.”
“A chargeback came in Tuesday. The payments, emails, and activity were already in the case.”
“Signup notifications took a minute to turn on. The events were already there from analytics.”
Questions about Workflows.
And straight answers.
Send Email, Delay, and Audience Filter. Combine them to send a campaign, give someone time to act, and check whether the next message is still relevant.
Workflows start from a tracked event, with optional contact conditions. To start a journey when someone signs up, track that signup event. List membership alone does not trigger a workflow.
Yes, with Every Time frequency. Maximum Runs and Minimum Delay settings help control repeated entry.
Pausing retains queued contacts for up to 24 hours. Review your timing before using a long pause as part of a live journey.
Conditions are evaluated at the steps where you add them. Place an Audience Filter after a delay when you want to check a customer’s latest details before continuing.
A little follow-through goes a long way.
Welcome someone properly. Follow up at the right moment. Let a useful process keep working while you focus on the next thing your customers will love.
Start with workflows