Add Article Reaction
Records a reader's helpfulness rating on an article, incrementing that article's happy, neutral, or sad counter. Public and unauthenticated, so it can be called straight from a help-center page. There is no deduplication. The same reader can react repeatedly.
Authorization
Authorization In: header
Path Parameters
ID of the article being reacted to.
Request Body
application/json
How helpful the reader found the article.
Response Body
application/json
application/json
application/json
application/json
application/json
curl -X POST "https://www.saasco.com/api/v2/knowledge/articles/string/reactions" \ -H "Content-Type: application/json" \ -d '{ "reaction": "happy" }'true{
"code": "BAD_REQUEST",
"message": "Invalid input data",
"issues": []
}{
"code": "UNAUTHORIZED",
"message": "Authorization not provided",
"issues": []
}{
"code": "FORBIDDEN",
"message": "Insufficient access",
"issues": []
}{
"code": "INTERNAL_SERVER_ERROR",
"message": "Internal server error",
"issues": []
}Instant Search Articles
Type-ahead search for a help-center search box. Returns at most 5 published public articles as lightweight hits (title, slug, collection name, and a short snippet) with `totalCount` reporting how many matched overall so you can offer "see all results". Falls back to fuzzy matching when the phrase is too short or malformed for full-text search, so partial words and typos still return something. Use Search Articles for the full result page.
Increment Article Views
Adds one to an article's view counter. Public and unauthenticated, intended to be called on page load. Every call counts. There is no per-reader deduplication, so this measures page views rather than unique readers.