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Introduction

OverviewGetting startedAgent setupWhat is Saasco?

SDK

Quick startTrackingIdentifyConfigurationWidgetsProperties

MCP

Quick startHow it worksAuthorizationTool reference
Skills for agents

REST API

Quick start
getList Knowledge GapspostDismiss Knowledge GappostSave Knowledge Gap Article
KnowledgeKnowledge Gaps

Dismiss Knowledge Gap

View as MarkdownAgent setup

Marks a knowledge gap as dismissed so it no longer appears in Gap Finder or coverage. Use this when the question is off-topic or not worth an article.

POST
/projects/{projectId}/knowledge/gaps/{id}/dismiss

Authorization

Authorization
AuthorizationBearer <token>

In: header

Path Parameters

projectIdrequiredstring

ID of the project that owns the gap.

idrequiredstring

ID of the knowledge gap.

Response Body

application/json

application/json

application/json

application/json

application/json

curl -X POST "https://example.com/projects/string/knowledge/gaps/string/dismiss"
true

List Knowledge Gaps

Lists unanswered and answered knowledge gaps the support agent filed when it could not answer a customer. Dismissed gaps are omitted. Also returns coverage: the share of remaining gaps that have a published Help Center article.

Save Knowledge Gap Article

Creates a draft Help Center article titled with the gap's detected topic and nothing else. The gap stays unanswered until that article is published. If the gap already has an article, returns that article instead of creating another.